Cancellation

Please inform us immediately you are aware you are unable to take your holiday. All cancellations must be notified in writing within four working days of telephoning the office.

Our limited cancellation plan may cover you for your cancellation, please see section below ‘Cancellation Plan’.  For comprehensive cover and overseas bookings we recommend taking out your own insurance.  For details of a more comprehensive cover please request details from our office from Guest First Insurance.

Cancellation Plan:

Cancellation cover is provided for UK residents. Where covered by the plan, full repayment of holiday costs will be made less an administration charge £75 inc. VAT pw. This plan terminates 12 noon, seven days prior to commencement of the holiday. Retrospective claims will not be considered.

Cover: Death, injury, serious illness of any member of the party or close relative being husband, wife, parent, brother, sister, child or dependent aged under 70, Jury service and posting of armed services personnel of any member of the party.

Our cancellation plan is limited and suggest you take out your own additional cover.

Exclusions:

The plan will not cover you for any claim arising from or relating to, the following relevant information that you knew about before you travelled, unless we agreed to it in writing.  You acting in an illegal or malicious way, Pregnancy; Death/injury/illness as a consequence of a condition known or occurring prior to booking, including those on hospital waiting list; any member of the party (or relative causing the cancellation), aged 70 years or over at the time of travel; government regulations; strikes; war; terrorist activity; revolution; domestic dispute; bad weather; family pet; disinclination to travel; change of employment; changes to leave by employer; claims of any nature relating to or connected with pandemic, epidemic illness, disease in humans or animals. Failure of public or private transport.

PLEASE NOTE AT THE TIME OF PRINTING KNOWLES AND ANNEXE @THE ANCHORAGE ARE NOT COVERED BY OUR CANCELLATION PLAN AND STRONGLY SUGGEST YOU TAKE OUT YOUR OWN APPROPRIATE INSURANCE OR IF YOU REQUIRE COMPREHENSIVE COVER.

Once a booking has been confirmed, the person making the booking is responsible for the total costs shown thereon. The cancellation plan provides protection for liabilities providing that the reasons for cancellation are within the terms of the scheme.

Cancellations Not Covered by Plan:

In the event of a cancellation for any cause not covered by the holiday protection plan our office must be notified immediately in writing and the customer will be subject to a charge so that we may compensate the owner and ourselves for estimated losses.

The amount payable is set out below:

Notification Received:

Number of days before holiday start date                     Cancellation charge as percentage of the total cost of the holiday

0-13 days                                                                                            100%

14-27 days                                                                                          80%

28-55 days                                                                                          60%

56 days or more                                                                               The deposit (25% of the total cost)