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Cancellations

Cancellations

Please inform us immediately you are aware you are unable to take your holiday. All cancellations must be notified in writing within four working days of telephoning the office. Our limited cancellation plan may cover you for your cancellation, please see section below ‘Cancellation Plan’.

Cancellation Plan

Cancellation cover is provided for UK residents. Where covered by the plan, full repayment of holiday costs will be made less an administration charge £75 inc. VAT pw and credit card surcharge (if paid). This plan terminates 12 noon, two days prior to commencement of holiday. Retrospective claims will not be considered 

Cover: Death, injury, serious illness of any member of the party or close relative being husband, wife, parent, brother, sister, child or dependent, Jury service and posting of armed services personnel of any member of the party.

Exclusions: Pregnancy; Death/injury/illness as a consequence of a condition known or occurring prior to booking, including those on hospital waiting list; any member of the party (or relative causing the cancellation), aged 70 years or over at the time of travel; government regulations; strikes; war; terrorist activity; revolution; domestic dispute; bad weather; family pet; disinclination to travel; change of employment; changes to leave by employer; claims of any nature relating to or connected with pandemic, epidemic illness, disease in humans or animals. Failure of public or private transport.

PLEASE NOTE KNOWLES  IS NOT COVERED BY OUR CANCELLATION PLAN AND STRONGLY SUGGEST YOU TAKE OUT YOUR OWN APPROPRIATE INSURANCE OR IF YOU REQUIRE COMPREHENSIVE COVER.

Once a booking has been confirmed, the person making the booking is responsible for the total costs shown thereon. The cancellation plan provides protection for liabilities providing that the reasons for cancellation are within the terms of the scheme.

Cancellations Not Covered by Plan

In the event of a cancellation for any cause not covered by the holiday protection plan our office must be notified immeadiately in writing and the customer will be subject to a charge so that we may compensate the owner and ourselves for estimated losses.

Notification Received

In excess of 42 days the customer to pay the deposit only.

41 - 21 days 60% of the full cost of the holiday.

21 - 7 days 80% of the full cost of the holiday.

Under 7 days 100% of the full cost of the holiday.

For comprehensive cover and overseas bookings we recommend taking out your own insurance.  For details of a more comprehensive cover please request details from our office from Guest First Insurance.

Experience living by the sea:  We're all about good times and memories.

CONTACT

Milkbere Cottage Holidays Ltd
The Square
Seaton
Devon EX12 2JZ

T: +44 (0)1297 20729
E: info@milkberehols.com

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