Privacy Policy

Data Controller

Milkbere Cottage Holidays Ltd

Who we are

Milkbere Cottage Holidays Ltd.

Our website address is: http://milkberecottageholidays.com

Our address is: The Square, Seaton, Devon, EX12 2JZ

Email: info@milkberehols.com

Tel: 01297 20729

What personal data we collect and why we collect it

Information collected to provide you with a service which could include, name, address, contact details, date of birth, party members, payment details including payment method, last four digits of card number, expiry date, amount collected, we do not capture or store full card details. Payments are made through our, secure payment portal SagePay.

Information about your booking and any additional information needed to meet your requirements.

If needed and you agree, we may also pass your information on for the purpose of credit checks, references etc.

We also collect data from other businesses through whom we advertise our service.

Property owners, information collected to provide you with a service which could include, name, address, contact details, bank account details, accommodation details, historical and future booking information, photographs of the properties owned and any other persons involved in the smooth running of your properties.

How we use your data

To provide services to you.

With 3rd parties involved in the delivery of the service.

Payment card issuers (Visa, Mastercard) where needed for card payments.

For internal market research to improve the services we supply.

To send promotional information from Milkbere Cottage Holidays.

To verify your identity.

With your permission with credit reference agencies.

With your permission for referencing purposes.

For crime and fraud detection.

Where we have a legal obligation to disclose your information i.e. police, government etc.

To exercise our legal rights.

Cookies

Session hash – Used to authenticate users on the website.

Google Analytics – Used to understand how users navigate through our website, the service is provided by Google Inc.  We then use the information gathered to compile reports to improve the functionality and user experience of our website.  All information collected is anonymous.

Links.

Our website may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should check their own specific Privacy Policy.

How we protect your information.

We never share your data with any outside 3rd parties not connected to the running of the services you require.

As a company we are PCI compliant and our system has regular cyber assessments and penetration testing by Security Metrics.

Card payments are done through the secure portal of SagePay which means we do not store card details other than the last 4 digits of the card number, expiry date, amount collected.

Internal privacy and security controls and training for all staff.

Consent

By using our website, social media channels and services you consent to the collection and use of information by Milkbere Cottage Holidays in line with this policy. If you do not agree please do not use our website, social media, or services.

Your rights

You have a right to request that we update / delete your information.

You can request a copy of the personal data we hold on proof of identity. Contact by post the Data Controller at Milkbere Cottage Holidays, The Square, Seaton, Devon. EX12 2LE.

Updating this Policy.

We keep our privacy policy under regular review and update the web page as needed.

Cookie Policy.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you through the use of automatic tracking devices.

We use software on the Web Site that collects statistics such as how many people are visiting the site, which pages they are looking at and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site.

We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by contacting the Data Controller by post at Milkbere Cottage Holidays, The Square, Seaton, Devon, EX12 2JZ.  Any inaccuracies will be corrected promptly.

We will never disclose any information about you to any third party not involved in the running of the service.

When you visit some areas of our Web Site, a ‘cookie’ will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit and prevent you from using some features.

We endeavour to follow the best practices for Web Site design and ensure our Web Site appears correctly on all browsers operating systems and devices. For security and reliability we would strongly recommend that you use the latest version of your preferred Web browser. We use Security Metrics Credit Card Safe to ensure the Web Site is certified safe against vulnerability hacks.